Shipping and Delivery
Order Cutoff Time
Want your order to ship the same day you place it? Easy! Just place your order before 6:00 p.m. EST (5:00 CST/ 4:00 MST/ 3:00 PST) and it’ll ship out that day. Orders placed after the cutoff time will go out the following day. We’re talking business days here, people… That means orders placed Saturday or Sunday will go out Monday.
We accept orders from Puerto Rico. To order, enter your 6-digit alphanumeric postal code or your zip code in the ZIP code field and choose either FedEx International Economy or FedEx International Priority as your shipping method.
Tracking Your Order
If you realize that you need to cancel your order before our shipping cutoff time (6:00 p.m. EST/ 5:00 CST/ 4:00 MST/ 3:00 PST), call us! Of course, we understand that it isn’t always that easy… and we’d be happy to issue a return if you don’t cancel in time.
Physical Delivery Items
Once you receive your software, you have 60 days to decide whether to keep it. If you are unsatisfied, simply fill out a product return form and ship the item to:
2939 S Main St
Salt Lake City, UT 84115
Electronic Delivery Items
While SoftwareMedia.com makes every attempt to ensure satisfaction with your purchase, whenever you choose to have a software key sent electronically, that sale is considered final. SoftwareMedia cannot issue refunds once product keys have been distributed. It is the responsibility of the buyer to know the system and compatibility requirements of the product prior to purchasing. If there are technical issues that prevent access to your software purchase, please contact our support team for assistance.
The Fine Print
Details and Restrictions
Access and Correct Your Information
You can access and update all of your information that we collect and maintain by clicking the “my account” button at the top of the page. You may log into your account with the email address and password you selected when you created the account. If you did not create an account but you require a correction of information, you may contact customer service at any time.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important to SoftwareMedia. For that reason, we never collect or maintain information at our website from those we actually know are under 13. No part of our website is structured to attract anyone under the age of 13, and we strive for a manner of professionalism that would never offend persons of any age group.
We accept the following methods of payment: Visa, Mastercard, Discover, American Express and SoftwareMedia.com gift cards. We also offer Google Checkout as an option. Other payment options are available through our commercial division (800-474-1045 x3).